At L.Davis Brokerage Services & Delivery, we are committed to providing reliable shipping, customs brokerage, and logistics services to individuals and businesses. The following policies outline the responsibilities of both our company and our clients to ensure that shipments are handled efficiently, safely, and in compliance with applicable regulations. By using our services, clients agree to the policies outlined below.
Shipping and Service Policy
L.Davis Brokerage Services & Delivery provides shipping coordination, customs brokerage, and delivery services for personal and commercial shipments. While we work with trusted shipping carriers and logistics partners, transit times may vary depending on shipping method, customs processing, and external factors beyond our control. We strive to ensure that all shipments are handled professionally and delivered as efficiently as possible.
Customs Clearance Policy
All shipments entering Antigua must comply with local customs laws and regulations. Clients are responsible for providing accurate documentation, including invoices, packing lists, and any permits required for restricted items. Our team will assist with preparing and submitting documentation; however, delays caused by incomplete or incorrect paperwork remain the responsibility of the client.
Import Duties and Taxes
Import duties, customs fees, and government taxes are determined by local authorities and are not controlled by L.Davis Brokerage Services & Delivery. Clients are responsible for paying all applicable duties, taxes, and regulatory fees required for the clearance and release of goods. Failure to pay required fees may result in delays or additional storage charges.
Customer Responsibilities
Clients are responsible for ensuring that all shipment details provided to our team are accurate and complete. This includes proper descriptions of goods, declared values, package contents, and shipment dimensions. Incorrect or incomplete information may result in delays, additional fees, or refusal of shipment by customs authorities.
Packaging Requirements
All goods must be properly packaged to withstand international shipping conditions. L.Davis Brokerage Services & Delivery recommends using durable containers such as barrels, cartons, crates, or pallets, depending on the type of cargo. The company is not responsible for damage resulting from insufficient or improper packaging provided by the client.
Prohibited and Restricted Items
Certain goods may be restricted or prohibited under local and international shipping regulations. Clients must ensure that shipments do not include illegal or restricted items, including hazardous materials, controlled substances, weapons, or goods requiring special permits unless proper authorization is obtained. Any prohibited items discovered may be confiscated or refused by authorities.
Shipment Delays
While we aim to process shipments efficiently, delays may occur due to customs inspections, documentation issues, port congestion, weather conditions, or other unforeseen circumstances. L.Davis Brokerage Services & Delivery is not liable for delays caused by government authorities, carriers, or events beyond our operational control.
Liability and Damage Policy
L.Davis Brokerage Services & Delivery takes every precaution to ensure the safe handling of shipments. However, liability for loss or damage may be limited depending on the terms of the shipping carrier or freight provider. Clients are encouraged to purchase cargo insurance for valuable shipments to protect against unforeseen circumstances during transit.
Storage Policy
If shipments are not cleared or collected within the designated timeframe, storage fees may apply. Clients will be notified when shipments arrive and must complete clearance procedures promptly to avoid additional charges imposed by ports, warehouses, or carriers.
Payment Policy
All service fees, brokerage charges, and applicable costs must be paid prior to the release or delivery of goods unless otherwise agreed in writing. Failure to settle outstanding balances may result in the withholding of shipment release until payment obligations are fulfilled.
Delivery Policy
Delivery services provided by L.Davis Brokerage Services & Delivery are subject to accessibility and scheduling. Delivery times may vary based on location, shipment size, and operational conditions. Clients are responsible for ensuring that the delivery location is accessible and that arrangements are made for receiving the shipment.
Privacy and Customer Information
L.Davis Brokerage Services & Delivery respects the privacy of all clients. Personal and shipment information provided to our company is used solely for the purpose of processing shipments, customs clearance, and communication with clients. We do not sell or distribute customer information to third parties except where required for shipping and regulatory compliance.
Policy Updates
L.Davis Brokerage Services & Delivery reserves the right to update or modify these policies at any time to reflect operational changes, regulatory requirements, or industry standards. Clients are encouraged to review this page periodically for updates.